What are the setup
fees and monthly costs involved?
Set-up is Free and hosting costs depend on what plan you have.
Our plans start at $12.95 per month.
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How do I set up my email?
All hosting web hosting clients can set up POP Accounts, Forwarders/Aliases,
& Auto-Responders in the web-based control panel that comes
with every web hosting package. This can be done by yourself,
and without any assistance from the hosting staff.
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How do I upload my files?
All hosting packages allow the usage of FTP, Telnet, SSH, File
Manager, MS FrontPage, and other web development publishing
programs, to upload files to your website. More FTP info can
be found here
.
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Is there a trial period or money-back
guarantee?
We offer a full 30 day money back guarantee.
No questions asked. If you are not happy for any reason, cancel
your service within 30 days of signup and your full setup fee
and monthly costs will be refunded. The only exception to a
refund, is if you violate our Terms of Service(TOS). Violations
of the TOS usually are due to spamming, hacking, and illegal
content.
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How fast are websites set up?
We strive for a setup time of no more than 2 hours per
order. If an order is placed during normal business day hours,
orders may be processed in only a few minutes. If an order is
placed in the middle of a night, when the least amount of staff
is on-site, orders may take slightly longer to process.
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Does my website get a control panel?
Yes. Every Hosting package comes with a web browser based
control panel. The control panel includes many features including;
email configurations, chat rooms, mailing lists, pre-installed
cgi scripts, databases, chat rooms, and much, much, more...
A demo of the control panel can be found Control
Panel here.
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How am I billed?
Invoices are sent to you via email. You will receive an invoice
for each service/account order every month on the same day the
service was ordered (if it is a monthly sevice). Special arrangements
can be made for custom billing requirements. We accept Visa,
Mastercard, Discover, Bank Wire Transfers, Company Checks, Personal
Checks, Money Orders, Electronic Checks, PayPal and Cash. You
can opt to not have your credit card charged every month, until
you specifically submit a payment form each month.
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How much assistance do you provide
for my website?
We will assist you with all support for services provided directly
thru our company. We will help you with basic settings for your
email software and ftp client, as well as assist you with using
the web browser control panel. We can not be responsible for
teaching you how to use another company's products. Example:
We will assist you with the settings for using MS Frontpage,
but we will not teach you how to actually use the product itself.
You need to contact the software maker in such a situation,
who provides tech support for how to use their product. We cannot
even attempt to support all the thousands of software products
on the market. We will attempt to provide some tech support
for the most popular programs our clients use. We are not responsible
for assisting with your own programs and cgi scripts. If you
choose to install your own programs and cgi scripts on your
site, you are responsible fully for installing them. We will
provide support for any program or cgi script that we provide
pre-installed with your web hosting package. We are not responsible
for designing, nor developing, your website, including HTML
and/or images unless you have ordered these services specifically.
We will attempt to give a quick look at your design/development
problem, and offer a suggestion if it is a small issue. Anything
complicated relating to design/development is not our responsibility
unless prior arrangements have been made.
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What if the hardware fails?
We stocks replacement parts for all servers. We are always
building new servers for our shared hosting clients, as well
as our dedicated server clients, so a full inventory of parts
is maintained. Hardware failures are uncommon, but they do happen,
and are a part of the hosting business. We repair all failed
hardware promptly, to minimize any downtime caused by such.
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Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide
fees in fine print, or in our terms of service pages. The only
costs that are commonly found to occur beyond your expected
flat monthly rates per service, are those due to increased disk
space or bandwidth usage. Pricing for such is plainly stated
on our website. We very often will allow you to upgrade your
packages to the next size up, should you see an increase in
disk space levels or bandwidth usage for the current month,
and not want to pay for such additional usage. Disk space usage
and availability, as well as estimated bandwidth usage, is available
to you in the majority of the control panel versions included
with the hosting packages.
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What is Cpanel? Do you have
a Demo?
CPanel is the brand name of the web browser control panel
software that we utilizes on our web hosting packages. A demo
of the control panel can be found here. Control
Panel.
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What happens if I decide to leave
your service?
You are free to leave at any time. If your services are on a
year to year basis, without any required contract. All advance
payments will be refunded if you decide to leave. The amount
will be prorated based on monthly charge for hosting.
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May I have some examples of some
sites hosted by you?
Coming soon.
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Does my website have their own
IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally
all hosting packages come with a shared IP address. The exception
to this would be if you add-on to packages. Our dedicated servers
have the ability to utilize IP based, or IPless, virtual hosting
configurations.
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What type of support do you offer?
Average Response Time?
We offers support to our customers 24/7/365 via web based ticket
system, and email. We strive for response times of no more than
a few hours. Response times of just a few minutes are quite
common during normal business hours. We have recently implemented
a web based support ticket system, which integrates all incoming
support email into it. The ticket system tracks support inquires
by "time waiting" for response from the support dept. We carefully
monitor that the support staff maintains a fast response time,
with courteous and helpful service.
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What are the hardware specs of
the servers?
Every server here has different specifications. Whenever a server
reaches what we feel to be the limit, another server is built.
We are constantly upgrading the server hardware on our network.
If more drive space, memory, or faster processors are needed,
they are added in at that time. The average shared server is
a dual Pentium IV 2.4 Mhz processor system, with 512-1024MB
RAM, and 7200 rpm IDE hard drive(s). All servers run spare hard
drives for backup requirements.
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Can I have adult content on my
website?
NO.
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May I view your Terms Of Service?
Our terms of service (TOS), including policy and service guidelines,
are available online at: AUP.
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How long have you been in business?
Since June 1, 1995. Back to Top
Do you support International domain
names and clients?
We can host all international domains on its servers. We can
accept foreign clientele, just please be advised that all correspondence
must be conducted in English. The client is responsible for
handling the registration process of foreign domain name(s).
This must be pointed to name servers on the network as assigned,
or you can use other name servers and route the domain name
to the address you are assigned. We cannot handle the foreign
domain registration process for you, due to the fact that we
do not speak all of the potential foreign languages that may
be involved. We will assist you however, with any technical
information need to accomplish this.
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How do I transfer my domain name?
We will attempt to file the necessary electronic forms for your
domain name transfer with InterNIC. If we are unable to file
such with your specific domain name registrar, we will send
you instructions on how to do such yourself, including all necessary
technical details. Clients may opt to not have us handle the
domain name transfer, or to delay doing such, as an option on
the web hosting order form required for signup.
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What if my site breaks your "acceptable
usage policy" rules?
Users' sites may be suspended for violations of policy, or if
extreme, or second time offenders, sites may be cancelled. Each
occurrence is dealt with on a case by case basis, and we try
to work things out with every client. Notifications will be
sent, if any action is taken on your account.
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What if I want to upgrade my website?
You may upgrade or downgrade your web hosting package at any
time. You will be required to pay the difference in the setup
fee for your current plan, and the plan you are upgrading to,
should you decide to choose a larger plan. You will then pay
the new monthly fee for the new account package that you select.
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How is my website monitored?
We maintain internal and external monitoring systems for every
server in the Data Center. The servers are checked every 5 minutes
via network monitoring software. We monitor uptime as well as
individual features and services running on each server. Our
staff is notified via alarms, email, screen popups, and paging,
if a problem occurs.
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What is the uptime?
We strive to maintain a 99.5% network and server uptime service
level. This uptime percentage is a monthly figure, and does
not include any scheduled hardware/software upgrades, nor "Acts
of God". Our definition of "Act of God" includes; fire, flood,
tornado, earthquake, telco fiber issues (ie...Verizon
cutting a fiber line somewhere), backbone peering point issues
(ie...UUnet having a router go down in Virginia that wipes
out internet service for the entire East Coast), hard drive
failure (faulty hardware is rare, but cannot be predicted nor
avoided), as well as network floods, hacks, and attacks. If
we fail to meet it's 99.5% uptime guarantee, and it is not due
to one of the above reasons, partial downtime credits will be
made available to each client, upon request, on a case by case
basis. We do not credit a full month's service if we only have
99.4% uptime. This would not be financially healthy for us,
and in turn would only negatively affect the service level we
provide to you. "Partial refunds for partial downtime" is our
standard policy.
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What is your connectivity to the
Internet?
Please Data Center page here
fo more information
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Do you have battery backups and
generators?
Please Data Center page here
fo more information
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What kind of security does the
Data Center have?
Please Data Center page here
fo more information
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What about software upgrades?
We handle all software upgrades/patches on the shared hosting
servers. We fully follow all trends in the industry, and monitor
all support/bug announcement groups. If a new bug or security
vulnerability is found, we immediately upgrade our systems.
Microsoft regularly release patches for the Windows
based systems, and crosshosting.com Hosting auto-updates
the Linux systems every night from security patch websites.
As new software is released, including new versions of operating
systems, We evaluate the new software. If the software's new
version does not have any security issues, or bug problems,
the upgrade is implemented.
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What if the server my website is
on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually
they are a target for a reason; hate sites, pirated software,
etc... we do not host such websites. If such material is found
on one of our servers, it is deleted immediately and the user's
account cancelled. Usually the target is the whole server itself.
Hackers usually go after a server just to say that "they did",
or to use the server to bounce off of to hack something more
important. Rarely are any users' files on the server damaged,
erased, or modified. For this reason, once a hacker is detected,
a server can usually be cleaned up and the hacker locked back
out within a matter of hours. At that time the server is restored
to full security levels, as if the hack has never occurred.
Most hackers get into a system thru valid user accounts. We
recommend you use complicated passwords for your account. We
strictly reviews all orders for new clients, to make sure they
are legitimate. Unfortunately, some fake orders do get thru
the system, and that is one way a hacker can gain initial access.
We run security checks on the servers daily, so even if a hacker
does get in, they are found and dealt with quickly. Most hackers
are not malicious, they are just playing or testing their abilities.
If an individual attacks the Data Center, measures are in place
to cut off such floods and attacks automatically at the backbone
level and the router level. We also use firewall technology
to fend off most common methods of flooding and attacks to the
network.
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How is extra bandwidth billed?
We maintain software on every server and on the switches to
monitor individual website usage and server-wide usage. Bandwidth
is billed per Gigabyte (GB) over your monthly allocation, rounded
up to the nearest Gigabyte. Usually between the 3rd and 5th
of the month you will receive your bandwidth overage billing,
if applicable, for the preceding month's usage.
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What is included in my website
package?
We provide full hardware, software, support, and system administration
for your shared hosting solution. The software provided includes
the operating system, ftp & email software, web server software,
and a control panel. We even includes free e-commerce shopping
cart software. Everything you need to conduct business on the
Internet, or maintain a personal website, is included in your
hosting solution. We will provide basic support on services/software
that we provide you with your account. We do not develop your
website for you, nor provide tech support on how to use software
products that we do not provide to your directly...even if we
do support them. We are always more than willing to help you
if we can though with external issues, time permitting.
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How many sites are currently running
on per server?
We do not have a set quantity of domains running on each machine.
We find that ten domains can utilize more resources than 200
others. We monitor each server's performance levels and attempts
to maintain a low server load average and high cpu availability.
As needed, We will upgrade the hardware, to increase server
performance. Individual domains that become to much for the
server to handle, and utilize too much server resources, are
moved to servers set up specifically for such resource intensive
accounts.
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Can I host more than one domain
name per account?
YES. Depending on the package you choose.
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How do I get started?
Simple! Just select a plan from the hosting catagories to the
ft of every page. You will receive details shortly afterwards
about how to proceed with your new web hosting account!
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